In the last five years, the NRM has invested a lot in public service delivery in the country. Considerable resources have been provided by the NRM Government for the improvement of infrastructure and social services such as roads, water and sanitation, health, education and agriculture.
However, efficient service delivery still remains a challenge due to poor work ethics and corruption. This is manifested in the stealing of drugs in health centers, health worker absenteeism, teacher absenteeism, shoddy road and other civil works construction and maintenance, etc.
The challenges mentioned necessitate greater investment in supervision of service delivery by both the central and the local governments. NRM, therefore, will continue to carry out further reforms of public service delivery management systems in order to achieve efficient and effective service delivery.